General terms and conditions of sale
1. Vendor Identification
The present general Conditions of sale are those of the company BÕ.ALMA, company per share simplified to the share capital of €5,000, whose registered office is located 1, impasse Le Clerc – 78890 Garancières – FRANCE, registered in the Register of trade and companies As number 844 615 559 S.C.R. Versailles. Its Siret number is 844 615 559 00011 and its intra-Community VAT number is le FR 79844615559.
2. Scope and acceptance of the general conditions of sale
The purchase of products offered on the website www.bo-alma.com (the “Website”) is subject to these general conditions of sale of the Site (the” General terms and conditions of sale »). BÕ.ALMA products are exclusively intended to be sold to final consumers natural or legal persons, excluding any resellers or intermediaries acting on behalf of resellers. Therefore, the customer claims that he is acting as the final consumer and that he does not intend to resell the BÕ.ALMA products for commercial purposes.
Any order on the Site is worth full acceptance of the general Conditions of sale by the customer who makes a purchase (the ” Client »).
BÕ.ALMA can update these Terms of sale at any time. You can read at any time the version of the general Conditions of sale in force by clicking on the link. The general Conditions of sale in force at the time of the conclusion of the contract of sale are those which are against you, and which are accessible from the order confirmation email.
In addition, with each purchase of products on the Site, it is induced that you accept these general terms of sale in force on the date of the award of your order. These general conditions are viewable before the order.
3. Order Terms
The Site allows to order the company BÕ.ALMA a selection of products of the brand BÕ.ALMA (The (s) « Product (s) “), immediately online via the Internet for delivery in France and abroad (see article 8” Terms of delivery “).
The Site does not allow to pass special orders which consist in particular in the creation of a product not existing or more in the collection BÕ.ALMA, or in the adaptation or personalization of a product from the collections BÕ.ALMA, and in the Manufacture of the latter by BÕ.ALMA. The present general Conditions of sale do not apply to special orders.
4. Availability of products
Our offers of products and prices are valid as long as they are visible on the Site, within the limit of the available stocks. Errors or modifications may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. In the event of a product unavailability after the order is made, we will inform you by email or by phone as soon as possible, proposing to you either to order another product presented on the Site to replace, or To cancel your order.
BÕ.ALMA does not incur any liability in the event of a stock failure or the unavailability of the products for orders not yet accepted by BÕ.ALMA.
BÕ.ALMA reserves the right to change the products offered on the Site at any time and without notice. In order to ensure a better quality of service and availability of our products to all the customers of the Site, BÕ.ALMA reserves the right to limit the quantity of products which can be bought by a customer, in accordance with the provisions Applicable in this respect and in particular those of article L. 122-1 of the French consumer Code.
5. Order procedure
5.1. Selection of products
At any time, you can add products to your selection by clicking on “Add to Cart”, and choose to complete your purchases or continue browsing.
You can check your selection by hovering or clicking on “My Cart” in the top right menu where you will see: the photo (s) of the product (s), its colours and reference (s), the quantity (s) chosen, its unit price (s) and the Subtotal of the selection. You will also be able to choose the country of delivery and the method of delivery that you prefer, which will calculate the amount of the delivery costs and therefore the total amount you will pay. However, the area and shipping costs can be changed later if you wish, the total amount will be updated accordingly depending on your choices.
After selecting the product (s), click “Check Out” to start the order process.
You will be asked to fill in your email address.
The data recorded by the Site constitute the proof of all the transactions between BÕ.ALMA and its customers. In the event of a dispute between BÕ.ALMA and one of its customers on a transaction carried out on the Site, the data recorded by BÕ.ALMA shall be considered as valid proof of the contents of the transaction.
5.3. Order Validation
5.3.1. Posting the delivery mode
You must, on the one hand, validate your method of delivery and, on the other hand, complete the delivery information necessary for the correct dispatch of your order: country of dispatch, civility, first name, surname, telephone and delivery address.
Once this step is complete, click on “Continue”.
5.3.2. Validation of the means of payment and settlement of the order
You can pick up your delivery address as a billing address or enter another one. You will then be asked to select a method of payment and to enter the information relating thereto.
At the end of the order process described above and after accepting all these general terms and conditions of sale and use of the Site, click on the “Purchase” button. The contract of sale will then be definitively formed.
You must verify the accuracy of your selection before you confirm your order. If all efforts are made to ensure that the colour and motif of the products whose photos are displayed on the Site are true to the original products, variations may occur, in particular because of the technical limitations of rendering Colors on your computer equipment. Therefore, BÕ.ALMA cannot be held liable for non-substantial errors or inaccuracies in photographs or graphic representations of the products appearing on the Site. If you have any questions about the products, you can naturally contact us at firstname.lastname@example.org.
For more information on the terms of payment (currency, accepted methods of payment etc.), please refer to the article below “6. Prices – accepted means of payment».
Once completed, your order is transmitted to BÕ.ALMA for processing.
BÕ.ALMA reserves the right not to accept an order from a customer with whom it is in dispute for an earlier order, or if BÕ.ALMA reasonably believes that this customer has breached the present general Conditions or that he has engaged in a Fraudulent activity, or for any other legitimate reason.
5.3.3. Order Confirmation
A summary of your order will then be sent to you by email. The acknowledgement of receipt shall include the total amount of the order, the information on the cost and the delivery time, the essential characteristics, the quantity and the price of the products purchased.
The customer formally accepts the use of e-mail for the confirmation by BÕ.ALMA of the contents of the order.
We recommend that you keep this acknowledgement on paper or electronic media.
Pursuant to article L. 134-2 of the consumer Code, where an order is for an amount equal to or greater than EUR 120, BÕ.ALMA retains the written statement which finds the contract concluded between BÕ.ALMA and a customer by electronic means for a period Current from the conclusion of the contract until the date of delivery of the property and for a period of ten years from it (in accordance with decree 2005-137 of 16 February 2005). You then have access to this document at any time, upon request made to the customer Service by sending us an email to the address email@example.com; And the justification for your identity.
6. Price-accepted means of payment
The prices of the products are indicated in Euros, all taxes included. Apart from cases of reimbursement realized (i) in the context of the exercise of the right of withdrawal or for (ii) failure to comply and hidden defects, BÕ.ALMA will not reimburse the VAT applied on the purchases made on the Site (even if the purchaser , after receipt, reships the products to a third country to the European Union.
For sales made outside Union-European, customs clearance, payment of various duties or taxes are the exclusive responsibility of the customer.
BÕ.ALMA reserves the right to modify at any time and without notice the prices of the products offered on the Site. The products are charged on the basis of the rates displayed on the Site at the time of the award of your order, subject to availability of the products ordered at this moment.
All orders are payable in Euros and must be paid immediately at the time of the award of your order. In case of unavailability of certain products ordered (see article 4 “Availability of products”), only the price and the transport costs relating to the products available will be charged.
6.2. Accepted means of payment
The accepted means of payment are: credit cards and bank cards (Visa ®, MasterCard ®, American Express ®) via the secure platform implemented by stripe (https://stripe.com/fr) and PayPal.
In accordance with the provisions of article L. 132-2 of the monetary and financial Code, the commitment to pay given by means of a payment card is irrevocable.
Any order made on the site implies the guarantee on the part of the customer that he has all the necessary authorisations to use the means of payment made available on the site.
The shipment of your order takes place only after checking your payment method and receiving the debit authorization of your card.
The debit of your account will be at the time of shipment of your order.
BÕ.ALMA does not keep the bank data of its customers.
7. Property Reserve
The ordered products remain the property of BÕ.ALMA until the full collection of the prize by BÕ.ALMA.
On the other hand, you assume the risks (including loss, theft or deterioration) concerning the products delivered from the moment they are delivered to the address indicated during the order.
8. Terms of delivery
8.1. Delivery area
Delivery means the physical delivery of the product to the customer (the ” Delivery »).
The products purchased on the Site can be delivered in France and abroad.
For reasons such as security, BÕ.ALMA will not process any orders for which a remaining post, hotel, P.O. Box or Cedex address is provided.
The products are shipped to the delivery address that you indicated during the order process.
In the event of an error in the wording of the customer’s details, BÕ.ALMA cannot be held responsible for the inability to deliver the ordered product (or products).
8.2. Transportation costs
At the time of entering the order on the Site, the customer must choose the delivery method and the place of delivery.
The amount of the delivery fee is calculated according to the destination as well as the chosen delivery method.
8.3. Delivery time
For any order placed on the Site, BÕ.ALMA undertakes to prepare the order of the customers within 24h to 48h (excluding weekends and public holidays) and in maximum 10 working days in periods of high activity (Christmas, balances, etc.), being specified that these deadlines do not Run from the validation of your order by our customer Service.
In case of inability to carry out the delivery, BÕ.ALMA strives to find a secure place to deposit the product. Otherwise, the product is returned to the BÕ.ALMA warehouse.
BÕ.ALMA also leaves to the delivery address a notice indicating the location of the product and the procedure to be followed to carry out a new delivery. The customer can contact BÕ.ALMA customer Service to arrange the delivery at a later date, by sending us an email to the address firstname.lastname@example.org. When BÕ.ALMA is handling the product, the risk of loss or deterioration of the product is transferred to the customer at the time of delivery.
In order for these deadlines to be respected, the customer must ensure that they have communicated accurate and complete information concerning the delivery address (such as: Street, building, stair, access codes, names and/or numbers Intercom, etc.).
BÕ.ALMA cannot be held responsible for the delay in routing not being made or justified by a case of force majeure (as defined below).
BÕ.ALMA also reserves the possibility of splitting the deliveries. The debit of your credit card or payment will be split in the same way to match the price of the products actually delivered. Shipping costs will be charged only for one shipment and in accordance with the instructions in your order summary.
If you have any questions, contact our customer Service by sending us an email at email@example.com.
9. Delivery problems
Any defect or delay in delivery, greater than the delivery times mentioned in article 8 must be reported to our customer Service as soon as possible by sending us an email to the address firstname.lastname@example.org. Any claims made beyond fourteen (14) calendar days after the date of validation of your order will not be taken into account.
In case of deterioration of the product, the customer must
• Refuse the parcel which will then be returned directly to the sender
• Issue reservations to the receiver/on of the damaged parcel
• Make a claim on the carrier’s website
Without reservation on the part of the consignee, the carrier is not required to indemnify. The claim of the recipient enriches the claim made by our services.
To make a claim, contact us at the following address: email@example.com indicating:
• Name of the recipient
• Parcel tracking N °
• Product designation
• Photos of the damaged parcel with the postage well visible
• Photo of the inside of the package
• Photo of damaged product
In case of non-observance of the delivery time, you can cancel the order, simply by email or registered letter with acknowledgement of receipt to the following address:
1, impasse Le Clerc
BÕ.ALMA will then be required to reimburse you all the sums paid, no later than fourteen (14) days after the date of denunciation of the contract of sale. If you nevertheless receive the product after using this option, you must return it in accordance with the terms of return provided in article 10 below.
You must verify the conformity of the products at the time of delivery and indicate, if possible on the invoice, in the form of handwritten reservations accompanied by your signature any anomalies found (open package, damaged product etc.).
You must then contact the customer Service by sending us an email to the address firstname.lastname@example.org. In case of non-conformity of the products purchased or if they do not give you satisfaction, you can return them or request the exchange or refund under the conditions provided in article “10. Right of withdrawal – returns, exchanges, refunds.
10. Right of withdrawal-returns and refunds
10.1. Right and time for withdrawal
You have a right of legal retraction which you may exercise under the conditions laid down in articles L. 121-21, L. 121-21-1 and L. 121-21-2 of the consumer Code, if you meet the conditions laid down by these provisions, without having to justify Reasons and without having to pay any penalties.
The general policy of return (for any refund request) of BÕ.ALMA allows you to retract within fourteen (14) days from the date of delivery of the products, without having to justify reasons and without having to pay a penalty. After this period, you will not be able to exercise your right of withdrawal.
10.2. Procedures for exercising the right of withdrawal
We offer you the possibility to complete and forward your declaration of withdrawal by sending us an email to the address email@example.com. You will then receive a confirmation of your withdrawal by email.
You may also, before the expiration of the fifteen (15) days retraction period mentioned above, send any other unambiguous statement expressing your willingness to withdraw to the following address:
1, impasse Le Clerc
10.3. Consequence of the right of withdrawal
As part of the exercise of the right of withdrawal or in case of non-conformity of the product, you may return the product (s) purchased by requesting the refund under the conditions described in article 11 below.
11. Return and reimbursement terms and conditions
11.1. Return procedure
As part of the exercise of the right of withdrawal, the products must be returned in their original packaging (with the pouch and the postcard), in their original condition, new, unworn, unwashed, with the hygiene label and accompanied by their Purchase invoice or a copy in the event of a partial return.
The return of a product, in case of a refund request, is free if the place of delivery is in metropolitan France. The return of a product, in case of a refund request, is at your expense if the place of delivery is outside France metropolitan and is at your risk.
To do this, you must send an email to the address firstname.lastname@example.org indicating the reasons why you want to make a return. You will receive within one week maximum by email a return voucher to return your order as well as a transport voucher at the expense of BÕ.ALMA in case of delivery place in metropolitan France, which you will have to print.
In the absence of the order return voucher inside the parcel, BÕ.ALMA will not be able to reimburse the returned products.
Products returned incomplete, damaged, damaged, worn or soiled will not be refunded.
In the event of an application for reimbursement, the latter will intervene within a maximum period of fifteen (15) days from the receipt of the product (s) by BÕ.ALMA. Once the products have been received, checked and accepted by our services, the reimbursement, including the standard delivery costs of the original order, will be carried out according to the same method of payment used during the order.
Please note, however, that an additional period of time can be applied by your bank when refunding.
11.3. Gifts ordered from the Site
To the extent that only the bank account of the person who ordered the product can be recredited, only that person can claim reimbursement through the procedure of return to the Site. The customer who bought the gift must then follow the return procedure provided for in Article 11.3.
12. Legal guarantees
The products sold by BÕ.ALMA are subject to the conditions of legal guarantees provided for in articles L. 211-4 to L. 211-13 of the consumer code and by articles 1641 to 1648 of the Civil Code, excluding all other warranties:
Legal Guarantee of Conformity
BÕ.ALMA will deliver to you a product conforming to the contract and free from defects of conformity when the product is delivered, in the sense that the product will be specific to the usual use of a similar property and will present the characteristics presented On sale. BÕ.ALMA also responds to defects in conformity resulting from the packaging.
BÕ.ALMA may proceed to replace the non-compliant product. If the replacement is not possible within one (1) month following the claim or, if you request it in a duly substantiated manner, you can claim the price of the product.
This warranty will only be provided if you request it within two years from the issuance of the property. Defects of conformity that appear within twenty-four (24) months from the date of delivery are presumed to exist at the time of delivery, unless otherwise noted.
Legal guarantee of hidden defects
BÕ.ALMA will give you a product free of hidden defects that would make it unfit for the use to which it is intended, or which diminishes this use so much, that you would not have acquired it, or would have given only a lesser price, if you had known them. This warranty will only be provided if you make the application within two (2) years from the date of the discovery of the defect.
In the event of a hidden defect, you will have the choice to make the product and to make you return the price and expenses caused by the sale or to keep the product and to make you return a part of the price. In any case, it will be up to you to prove that you are fulfilling the terms of the guarantee.
In case of non-compliance and hidden defects you will have to return the products to us at the following address:
1, impasse Le Clerc
In the event of an event of force majeure preventing the execution of these general Conditions of sale, BÕ.ALMA shall inform the customer within fifteen (15) days of the occurrence of this event, by e-mail or by letter Recommended with acknowledgement of receipt. Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockout, riot, boycotts or other actions of a character Industrial or commercial disputes, civil disturbance, insurrection, war, weather, epidemic, blocking of means of transport or supply for whatever reason, earthquake, fire, storm, flood, water damage, Government or legal restrictions, legal or regulatory changes in forms of marketing, computer breakdown, blocking of telecommunications, including wired or wireless telecommunications networks, and any other cases Independent of the will of the parties preventing the normal execution of the contractual relationship. All the obligations of the Parties shall be suspended for the duration of the event of force majeure without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of BÕ.ALMA or the customer without compensation on either side. Failure to pay by the customer cannot be justified by a case of force majeure.
13. Limitation of liability
In no event shall BÕ.ALMA’s liability be liable for any damage that would not result from BÕ.ALMA ‘s failure to fulfil any of its obligations.
14. Miscellaneous provisions
If one or more stipulations of the present general Conditions of sale are held for invalid or declared as such pursuant to an Act, a regulation or following a final decision of a competent court, the other Stipulations will keep all their strength and reach.
No tolerance, inaction or inertia of BÕ.ALMA may be construed as waiver of its rights under the terms of the general terms of sale.
15. Applicable law-Litigation
These general terms and conditions of sale are governed and interpreted in accordance with French law. However, in accordance with Regulation EC 593/2008 of 17 June 2008, the present general Conditions of sale do not impede the respect by BÕ.ALMA of a provision more favourable to the customer and to which it cannot be waived by agreement, under the law where The Client has his usual residence.
In the event of a dispute relating to the execution of an order, you have the possibility of using a conventional mediation procedure or any other alternative mode procedure for settling disputes.
These general terms and conditions of sale are written in French. Notwithstanding the foregoing, in the event of a dispute, in accordance with Regulation No. 44/2001 of 22 December 2000:
-You can enter either the court of the place where you are domiciled, or the French courts,
– BÕ.ALMA may enter the court of the place where you are domiciled.
In case of discrepancies between the French version and the English version of the general terms of sale, the French version will prevail.